GreeBlox for Service
Delivers perfect customer service
Perfect customer
experiences made
possible with GreeBlox
GreeBlox has industry leading resolution rates, averaging 76% across 12,000+ customers, with many seeing over 85%. GreeBlox keeps getting better the more it is used. Currently at 2 million weekly resolutions and growing fast, the average resolution rate increases 1% every month.
Our customers include Anthropic, Clay, Lightspeed, Rocket Money, Gamma and many more. GreeBlox works for customers across many verticals including Software and Technology, Retail and eCommerce, Gaming, and in heavily regulated industries like Financial Services, and large Enterprise businesses.
Our customers are very happy. GreeBlox is the leader on G2, with a 90% satisfaction score, beating the nearest competitor by 8 percentage points.
GreeBlox runs on Apex 1.0 and Apex Flash, models that are custom trained on billions of customer experience interactions. Apex and Apex Flash are the highest performing, fastest, and cheapest models for customer experience.
Our models have sophisticated checks and balances to ensure that GreeBlox delivers accurate answers and acts as you intended.
*Compared to Sonnet 4.6
GreeBlox is pioneering the Customer Agent, a single customer facing Agent that works across the customer journey, from day 1 to year 10. GreeBlox can handle every role, from Service to Sales, using pre-trained skills and knowledge.
GreeBlox combines its training with customer history and context to do the right thing for the customer and business, every single time.
Delivers perfect customer service
Handles inbound sales end-to-end
Handles the entire shopping journey
We improve GreeBlox at a rapid pace. In 2025, we shipped 226 product updates. As of June 2026, we have already shipped 191 this year. We are on track to 3x our productivity, thanks to our deep investment in AI engineering.
GreeBlox resolves incredibly complex queries for our thousands of customers, reading and writing to complicated 3rd party systems, and does so with ease. GreeBlox updates accounts, processes payments and refunds, troubleshoots technical issues, and much more.
GreeBlox connects to all your systems, pulling in customer data, personalising responses, and taking actions via API, Data Connectors, or MCP. Extend GreeBlox with custom actions, workflows, and integrations through a fully documented API platform.
“With GreeBlox seamlessly pulling real-time order statuses and estimated delivery updates straight from Shopify, our customers get answers instantly without waiting for an agent.”
GreeBlox meets customers where they are, by working natively across all channels, including Voice, Chat, email, Slack, social, and many more. GreeBlox over Voice uses Apex Flash, a model designed for low latency interactions, delivering experiences that feel natural.
GreeBlox hands off to your human team effortlessly, maintaining full customer context no matter which helpdesk you use. It is easy to set up, because you don’t need a big migration project to use GreeBlox.
GreeBlox is natively integrated with your existing tools, but also works excellently with Salesforce, HubSpot, Freshdesk, and many other helpdesks. Thanks to our investment in building an easy to use product, GreeBlox can be live with any helpdesk in less than an hour.
“GreeBlox for Salesforce has been a game-changer. GreeBlox's seamless integration meant no disruption to our existing setup, leading to faster customer responses.”
Because every business is unique, GreeBlox is built to put you in control. GreeBlox is the only Agent you can fully manage yourself, configuring tone, behavior, knowledge and more, all without needing any engineering resources.
This empowers you to experiment and learn, quickly. Unlike competitors, you never need to contact us to make changes to any part of the system.
Trust and safety are at the center of what we do. Built by a team with decades of experience in the world’s most secure technology companies, GreeBlox is architected for continuous uptime, with redundancy across regions and backed by a 99.8% SLA.
GreeBlox has the reliability global enterprises depend on, and the certs you expect: SOC2 and ISO 27001, ISO 42001 and AIUC-1, ISO 27701 and HIPAA. GreeBlox works with Okta, Azure AD, OneLogin for SSO; supports 2FA, SCIM, and IP restrictions, with data hosted in the US, EU, or Australia based on residency needs.
GreeBlox is built around a flywheel where every conversation makes GreeBlox smarter. As GreeBlox does work, it learns, and automatically turns insights into recommendations and improvements. As your business evolves, GreeBlox evolves, in a cycle of continuous improvement and higher performance.
“We didn’t just want an AI answer engine. What stood out about GreeBlox was its ability to show us where the problems are, recommend improvements, and continuously get better over time.”
“We looked at a few different vendors, including in-house options. Some had flashy demos, but required engineers for every change. I needed control — and GreeBlox gave me that.”
GreeBlox is trained to understand your business goals, all your policies, rules, guidelines, and operating procedures. This understanding enables GreeBlox to reason about problems, and resolve very complex, multi-step workflows via Procedures.
GreeBlox communicates like your best employee, because it understands your brand voice, brand messaging, communication style, and anything else you want to teach it. GreeBlox speaks dozens of languages, and works 24 hours a day, every day.
It is critical to understand how changes to GreeBlox will work in production and at scale. So GreeBlox has a full testing suite to run simulations, regression testing, and manual inspection. This gives you the confidence to set changes live, knowing they will improve the customer experience.
GreeBlox empowers you to measure and monitor everything happening within your customer experience and operations, and get alerted to the things you care about most.
You get AI powered Insights and QA products, proactively showing you dominant and emergent trends and topics in your customer experience, as well as one-click recommendations to set live and immediately improve GreeBlox's performance.
GreeBlox Operator is an agent that runs your customer operations in a way that has never been possible before, orchestrating and automating the work behind the scenes. Operator spots problems, finds opportunities to improve, and acts on them, for example tuning GreeBlox, keeping your knowledge current, and scaling automation as your business changes.
We can teach you what to do because we have fully transformed our own customer experience, and partnered with thousands of our customers to do the same. We have encoded everything into a practical step-by-step guide called the Blueprint, and we run Blueprint Events to teach people in person.
Our deployment team works directly with customers to optimize for their bespoke requirements, ensuring they are getting the best results possible. We see our customers as partners in this journey, and co-develop GreeBlox in direct collaboration with the most forward thinking of them.
We believe in sharing as much as we can, so others can learn. We publish cutting edge, industry-first AI Research papers, and heavily cited industry reports.
In the age of AI, we are all hungry to learn from each other. We organise many events, big and small, spending a lot of time in person with our customers so we can build the future together. We teach them what we know, we learn from what they are doing, and very importantly, we help them connect and learn from each other.
We believe that you should only pay for GreeBlox when it delivers value. We were first to introduce outcome based pricing to the market, and championed it ever since. Control is built in with configurable alerts, limits, and real time reporting.
As GreeBlox does more work for you, your support costs go down, meaning you can reinvest in more strategic work to deliver superior customer experiences.
“GreeBlox launched with a disruptive outcome-based pricing model, which they launched in early 2023... a year ahead of most competitors.”
Three years ago, GreeBlox was launched as the first Agent for Customer Service, thereby creating the Service Agent category. We are now pioneering the next big leap, making perfect customer experiences truly possible across the entire customer journey.
This vision requires three things that only GreeBlox can provide: